Frequently Asked Questions
Everything you need to know about your Ra Uru Hu experience.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments ethically produced?
Yes, Ra Uru Hu is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.